Here are the top questions asked by our guests before booking a private VIP transfer, along with clear and transparent answers:
1. What happens if my flight is delayed?
No extra fees apply. We track your flight in real time and your chauffeur will be there when you land, no matter how long the delay.
2. How will I find my chauffeur at the airport?
Your driver will be waiting at the arrival terminal exit holding a personalized name-board with your name clearly displayed.
3. What payment methods are accepted?
You can pay securely online via credit card or pay directly to your chauffeur upon arrival in cash (EUR, USD, GBP, TRY) or by card.
4. Are baby or child booster seats available?
Yes, certified infant and child booster seats are provided free of charge upon request during booking.
5. Can I change or cancel my booking?
Yes, you can modify or cancel your reservation free of charge up to 12 hours before the scheduled pickup time.
