Transfer Service Terms

POINTRANSFER TRANSFER SERVICE TERMS AND CONDITIONS
These Transfer Service Terms and Conditions govern the basic terms applicable to the booking and provision of private transfer services offered through Pointransfer, operated by YKS Yazılım Teknoloji A.Ş.
By completing a booking through Pointransfer, the person making the booking declares that they have read and accepted these Terms and Conditions.
1. Parties and Scope of Services
Pointransfer: A transfer service and booking platform operated by YKS Yazılım Teknoloji A.Ş.
Customer/Passenger: Any individual or legal entity making a booking through Pointransfer for themselves or on behalf of other passengers.
Pointransfer provides private transfer services between airports, hotels, accommodation facilities and other locations specified in the booking.
Services may be performed directly by YKS Yazılım Teknoloji A.Ş. or through authorized suppliers operating in accordance with Pointransfer's service standards.
2. Booking
The customer is responsible for providing accurate and complete information during the booking process, including pickup location, destination, date, time, flight details, number of passengers, contact information and any other required details.
Once a booking has been successfully created, a booking confirmation/voucher containing the reservation details will be sent to the customer.
The customer must verify the date, time, route, flight details, number of passengers and contact information stated in the booking confirmation.
If any incorrect or incomplete information is identified, the customer must contact Pointransfer as soon as reasonably possible.
3. Flight Monitoring and Airport Meet-and-Greet
For airport pickup bookings with a valid flight number, flight information is monitored by the operations team.
If the aircraft lands at a time different from its scheduled arrival time, no additional waiting fee will be charged for reasonable delays occurring under the same flight number.
If the flight number changes, the flight is cancelled, or the passenger travels on a different flight, the customer must inform Pointransfer as soon as reasonably possible.
If the passenger cannot locate the meet-and-greet representative or driver at the airport, they must contact Pointransfer through the communication channels specified in the booking voucher before leaving the terminal.
Passengers have 60 minutes from the actual aircraft landing time to reach the designated meeting point.
If the passenger is delayed, the vehicle may wait for up to an additional 20 minutes free of charge, subject to operational availability.
If a longer waiting period is required, the passenger must contact the Pointransfer operations team. Depending on operational availability, additional waiting time or an alternative solution may be offered.
If the passenger cannot be contacted and does not arrive at the designated meeting point within the applicable waiting period, the booking may be classified as a no-show. In such cases, the passenger is liable for the full booking amount.
4. Waiting Time for Hotel and Address Pickups
For transfers departing from hotels, residences or other addresses, the vehicle is scheduled to be ready at the pickup time specified in the booking.
If the passenger is delayed, the vehicle may wait for up to 15 minutes free of charge, subject to operational availability.
If a longer waiting period is required, the passenger must contact the Pointransfer operations team. Depending on operational availability, additional waiting time or an alternative solution may be offered.
If the passenger cannot be contacted and is not present at the designated pickup location within the applicable waiting period, the booking may be classified as a no-show. In such cases, the passenger is liable for the full booking amount.
5. Vehicle and Passenger Capacity
The passenger and luggage capacity of the vehicle category selected during booking must be respected.
For safety and operational reasons, passengers or luggage exceeding the vehicle's capacity cannot be accepted.
Where operationally necessary, Pointransfer may provide a vehicle of the same or a higher category than the one originally selected. No additional charge will be imposed on the customer for an upgrade to a higher vehicle category.
Vehicle makes and models may be shown as examples of a particular category. Unless expressly stated otherwise, a specific make or model is not guaranteed.
6. Child and Infant Seats
Children and infants are counted as passengers when determining vehicle capacity.
Requests for child or infant seats must be specified during the booking process.
Child and infant seat services are subject to the fees and availability conditions stated at the time of booking. If the request is made after the booking has been completed, availability must be checked separately.
7. Luggage and Special Items
The passenger and luggage capacity of each vehicle category is specified during the booking process.
Oversized or excess luggage, bicycles, golf equipment, strollers, wheelchairs and other large items must be declared during booking.
If undeclared excess or special luggage cannot fit into the selected vehicle, an additional vehicle or a different vehicle category may be required, and additional charges may apply.
Dangerous, flammable, explosive, illegal or otherwise prohibited materials are not permitted in the vehicles.
Passengers are responsible for checking their personal belongings before leaving the vehicle.
8. Routes and Additional Stops
The booking price applies to the transfer between the pickup and destination locations specified during booking.
Requests for additional stops, alternative routes, waiting time or itinerary changes that were not included in the original booking are subject to operational availability.
Such changes may incur additional charges. Where additional charges apply, the customer will be informed, wherever reasonably possible, before the additional service is provided.
9. Prices and Payment
The price confirmed during booking applies to the selected route, vehicle category and services included in the booking.
For confirmed and fully paid bookings, the booking price will not be changed unless the customer subsequently requests a modification.
Depending on the booking conditions, payment may be made securely online by credit or debit card or, where offered by the booking system, directly in the vehicle.
Additional services or route changes requested after booking may be charged separately.
10. Cancellation, Changes and Refunds
Cancellation, modification and refund conditions are subject to the applicable terms communicated to the customer during the booking process.
For cancellations made within the free cancellation period and in accordance with the applicable conditions, any amount already paid will be refunded through the original payment method, as applicable.
Cancellations made after the free cancellation deadline and no-show cases are subject to the cancellation conditions communicated at the time of booking.
Detailed provisions are available on the Consumer Rights and Cancellation Policy page.
11. Passenger Responsibilities
The customer agrees to:
Provide accurate booking information.
Provide the correct flight number.
Be ready at the specified pickup time.
Provide valid contact information.
Select a vehicle suitable for the number of passengers and amount of luggage.
Declare any special requirements during booking.
Passengers must not engage in behavior that may compromise driving safety.
The service may be terminated if a passenger engages in violent behavior, endangers the safety of the driver or other passengers, or prevents the service from being carried out safely.
12. Pointransfer's Responsibilities
Pointransfer takes all reasonable operational measures to ensure that the booked service is provided safely, on time and in accordance with the booking conditions.
If a service cannot be provided as planned due to circumstances attributable to Pointransfer or its service provider, the situation will be reviewed. Depending on the circumstances, solutions such as an alternative vehicle, alternative transportation, rescheduling of the service or, where appropriate, a refund may be considered.
13. Force Majeure
Delays or changes to the service may occur due to natural disasters, extreme weather conditions, road closures, serious traffic accidents, strikes, war, decisions of public authorities, suspension of airport operations or similar extraordinary circumstances beyond Pointransfer's reasonable control.
In such circumstances, Pointransfer will assess reasonable alternatives to minimize inconvenience to passengers.
14. Contact
For booking changes, flight changes, delays, cancellations or other service-related requests, customers must use the current communication channels provided on the Pointransfer website and in their booking voucher.
15. Entry into Force and Applicable Law
These Transfer Service Terms and Conditions enter into force for the relevant booking upon its creation and remain applicable until completion of the service.
These Terms and Conditions are governed by the laws of the Republic of Türkiye. Any mandatory rights granted to consumers under applicable legislation remain unaffected.