Frequently Asked Questions (FAQ)

Proceed to the meeting point shown on your booking confirmation. Our airport representative will meet you there and assist you to your vehicle. Full instructions are sent via WhatsApp/SMS before arrival.

Absolutely not, for delays of up to 3 hours! Our operations team monitors your flight 24/7 in real time using live airport flight tracking systems. If your flight is delayed by up to 3 hours, your driver will be ready at the terminal according to your updated arrival time. No additional fee will be charged for delays within this period.

Yes! We offer complete payment flexibility. You can pay cash directly to your driver upon arrival in EUR, USD, GBP, or TRY, pay by credit card using the in-vehicle mobile POS terminal, or prepay securely online via 256-bit SSL 3D Secure checkout.

All rates displayed on our website are 100% fixed per vehicle (private transfer). Whether 1 or up to 6 passengers travel in our Mercedes Vito VIP, you pay one single flat fee. All taxes, tolls, parking, and meet & greet services are included — guaranteed no hidden charges.

Yes! You can cancel or amend your booking date and time free of charge up to 12 hours before your scheduled pickup. In case of cancellation, prepayments are refunded 100% with no penalty or deductions.

All our Mercedes-Benz Vito VIP and Sprinter VIP vehicles feature high-speed complimentary Wi-Fi, mini-refrigerator with chilled bottled water, USB fast charging ports, dual climate control, and ergonomic leather captain seats.

Our Mercedes Vito VIP easily accommodates up to 6 large suitcases plus 6 carry-ons. For larger parties, extra luggage, or golf bags, our 13-passenger Mercedes Sprinter VIP offers generous space for up to 13 full-size suitcases.